Policies and Procedures

 

OUR MISSION

Our mission at Blue Star Naturals is to inform the public of effective and affordable alternatives for maintaining and promoting health and vitality. We will make every effort to supply our customers with quality products and product information that is frequently updated. Blue Star Naturals is offering Scalar Core International (SCI, formerly Healing America/Healing the Globe) supplements. A company committed to helping others.

PAYING BY CREDIT CARD

Blue Star Naturals accepts all major credit cards online. Your credit card statement will show Blue Star Naturals. If you have a question about your credit card statement, please call us toll free at
1-800-536-3611 before contacting your credit card company.

When you place your ordering information, we offer the finest, state of the art online secure server. All your customer information is protected against unauthorized access.

Order Toll Free at 1-800-536-3611 for U.S. and Canada
(All other countries use the "Call Me" button below to leave your number,
then hit "Enter" on your keyboard and we'll call you back as soon as possible.)

To place your order by mail, all you have to do is:

Click Here for U.S. orders.

Click Here for Canadian or International Orders.

Blue Star Naturals does not accept personal checks.

SECURITY

When you place an order, we offer the finest state of the art online secure server for your protection. Therefore, all customer information is protected against unauthorized access.

REFUND POLICY

Any and all products purchased by new customers on their initial product order are covered by the following standard Refund & Exchange Policy:

Applicable to INITIAL product purchase ONLY. All reorders are on an exchange basis only. NO REFUNDS WILL BE ISSUED ON REORDERS. Please call SCI offices to request refund authorization code. 270-688-0075

• Any purchaser may, within 30 days of initial purchase date, request a refund for a product/sales aids purchase.

• Refund requests must be made on the Return/Exchange Form, include the Order Number and date, and be accompanied by an original signature of the order recipient. (form included in box and available online.)

• Items must be returned postpaid to the company’s principle place of business in unused resalable condition.

• Refunds will be issued ONLY to the individual who paid for the originally purchased items (not necessarily the recipient of the items).

• All refunds shall be processed within 30 days of receipt of returned items.

• Shipping and handling fees are non-refundable.

• A 15% restocking fee of purchase price will be charged on all returned items. Applicable sales tax will be refunded.


EXCHANGE POLICY

The exchange policy is in effect for ALL reorders and must be requested within 60 days of original purchase. All reorders are on an exchange basis only, NO REORDER REFUNDS WILL BE ISSUED. Please call of our offices to request exchange authorization code at 270-688-0075.

• Any purchaser may, within 60 days from purchase date, request an exchange for the initial purchase.

• Exchange requests must be made on the Return/Exchange Form, include the Order number and date, and be accompanied by an original signature of the order recipient.

• Products, product containers, or sales aids must be returned postpaid to SCI’s principle place of business.

• Exchanges ONLY will be honored for any opened or expired products.

• Products are exchangeable for products only. Sales aid materials are exchangeable for sales aid materials only.

• Exchanges will take place within 10 business days of receipt of returned items.

• A Standard shipping fee of $6.95 will be charged for replacement items.